Published on August 29th, 2017 | by Admin

Dell Unveils World’s Most Comprehensive Support Service for Consumers; New Laptops, 2-in-1s and Mixed Reality Headset to Top Holiday Wish Lists

IFA, BERLIN, Germany – Aug. 28, 2017

  • New Premium Support Plus, the most comprehensive support service, available now on Dell Consumer and Gaming PCs
  • New Inspiron 2-and-1s and laptops offer stunning visual experience and performance in sleek, affordable packages
  • Award-winning XPS 13 now up to 44% more powerful with new 8th Generation Intel Core i7 processors
  • New Dell Visor, sleek and comfortable Windows Mixed Reality headset, coming soon

Dell is revealing a suite of holiday wish-list worthy devices and services that provide the most immersive and comprehensive computing experience available. The new offerings include Inspiron 7000 2-in-1s and laptops with new 8th Generation Intel Core processors; performance enhancements to the critically acclaimed XPS 13; Dell Visor Windows Mixed Reality Headset; and Premium Support Plus service. These new innovations demonstrate Dell’s commitment to providing the best audio and visual computing, virtual reality (VR) and gaming experiences for consumers.

“We’re in Berlin this week to demonstrate Dell’s global leadership in innovation across personal computing, gaming and virtual reality,” said Ray Wah, senior vice president and general manager, Dell Consumer and Small Business Product Group. “From our new mixed reality headset to beautiful new laptops and 2-in-1s, our holiday lineup introduced at the show includes some of the best designs with incredible visual experiences, exceptional performance and support to match.”

New Dell Premium Support Plus with First and Only Predictive Issue Detection

Dell’s new top-tier Premium Support Plus ups the ante to deliver the most comprehensive support service available for consumer and gaming PCs¹. Premium Support Plus builds on the great features customers have come to enjoy with Dell’s Premium Support, such as 24/7 phone support, onsite service after remote diagnosis and hardware and software support. Powered by Dell’s exclusive SupportAssist2 technology, it is the first and only consumer service to proactively find issues, predict problems before they start, automatically remove viruses and optimise performance for consumer PCs³.

This service also comes with many advanced support features like repairs for accidental damage. The automated, proactive and predictive capabilities have been tested and proven in the commercial market and now Dell is bringing them to consumers.

“Consumers today are demanding more when selecting new PCs – in design, performance and support and Dell is a big innovator in PC products and services,” said Patrick Moorhead, president and principal analyst, Moor Insights & Strategy. “With the introduction of Premium Support Plus, Dell is raising the bar on what consumers can and should expect in a support plan and are demonstrating their leadership in PC support. Having a more automated, predictive and intuitive support experience means they’re free to focus on enjoying their technology.”

Customers can tailor the experience to their lifestyle – a hands-off, call-free experience with automated integrated support or one-on-one personalised support with an agent or a combination of both. Customers experience up to 88% less time to issue resolution and up to 77% fewer steps in the support process when compared to other premium service offers*. Available immediately in Australia for Dell Inspiron, XPS and Alienware systems.

New Inspiron Laptops and 2-in-1s – Stunning Visual Experiences & Performance in Sleek, Affordable Packages

Designed for the mobile multi-tasker or multi-user household, the new Inspiron 7000 2-in-1 line, available in 13 inches in Era Gray brushed aluminium, brings stunning visuals and powerful performance in a small footprint. Enjoy a beautiful visual experience with a narrow border and FHD IPS touch display supporting active pen for digital drawing, writing and note taking.

With the Inspiron 7000 2-in-1s, watch movies or video chat uninterrupted thanks to SmartByte streaming technology co-engineered by Dell that prioritises streaming and conferencing above other network activities. Experience exceptional performance and immersive experiences with new 8th Generation Intel Core processors, DDR4 memory; and flexible connectivity options with USB Type-C with support for DisplayPort and Power Delivery. The Inspiron 7000 2-in-1 13 inch model also has a longer battery life and quieter performance with standard SSDs or optional PCIe NVMe SSDs. It will be available in Australia early September 2017 starting at A$1,799 excluding GST

For those who prefer a traditional laptop, the new Inspiron 7000 laptops are the perfect travel companion with the slim, light and thin-bezel design in Platinum Silver or Pink Champagne*. Available in 13 and 15 inches, the Inspiron 7000 offers a brilliant FHD IPS display for a crisp, detailed picture, with a UHD option that covers 100% AdobeRGB available on the 15 inch model. The laptops take advantage of the outstanding performance, responsiveness and hardware enabled security built into the 8th Generation Intel Core processor, as well as strengthened security with password-free biometrics login with Windows Hello and infrared camera or fingerprint reader (on 13” only.) Finally, it offers a range of storage options including PCIe NVMe SSD. Available in Australia from early September starting at A$1,699 excluding GST (13”) and A$2,299 excluding GST (15”).

Dell has also updated the Inspiron 13 5000 2-in-1s, which offer supercharged performance in a super thin design. This new system now offers new 8th Generation Intel Core processors and DDR4 memory for exceptional performance when multi-tasking. The Inspiron 13 5000 2-in-1s are available in Australia from early October starting at A$1,399 (active pen capable) and A$999 (not active pen capable) excluding GST.

Dell Visor Looks to the Future

As a driving force in the virtual reality space, Dell has developed one of the broadest portfolios of VR-ready devices – notebooks, desktops, mini-PCs and AIOs – and end-to-end VR solutions, from creation to consumption to storage. In partnership with Microsoft, Dell blazes into the mixed reality future with the sleek and comfortable Dell Visor – its first-ever headset for Windows Mixed Reality platform. Engineered with a flip-up visor for convenient transitions, it features well-cushioned head and face padding, thumbwheel band adjustment for personalised comfort, and smart weight balancing that takes pressure off the nose and cheeks. The white finish is easy to clean and durable, and the thoughtful design extends to cable management that routes cords to the back of the headset for better freedom of movement.

Dell Visor takes advantage of the same technology used in the Microsoft HoloLens, including inside-out tracking cameras, with a 360 degree panoramic view. The headset itself is able to scan surroundings instead of satellite emitters positioned inside the room. Its future-proof tech extends to platform-agnostic communication, with the possibility of users interacting with owners of different MR headset brands down the road. Dell Visor Controllers offer complete flexibility with 6 degrees of freedom of movement in a three-dimensional space. The Controllers allow users total control with haptic feedback, thumb stick and buttons fully tracked by sensors in the headset. Available in Australia in the coming months with pricing to be confirmed. Tune in to the Microsoft keynote at IFA on Friday, Sept. 1 to hear additional launch details on the Dell Visor.

All products are available through dell.com.

Dell at IFA

Visit the Dell booth at IFA (Stand 101, Hall 16) in Berlin Aug. 30-31 (press) and Sept. 1-6 (general public) to check out these new products and services, as well as interactive and immersive gaming, virtual reality and other technology experiences.

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With award-winning desktops, laptops, 2-in-1s and thin clients, powerful workstations and rugged devices made for specialised environments, monitors, endpoint security solutions and services, Dell gives today’s workforce what they need to securely connect, produce, and collaborate from anywhere at any time. Dell, a part of Dell Technologies, services customers from consumers to organisations of all sizes across 180 countries with the industry’s most comprehensive and innovative end-user portfolio.

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